Privacy Notice
Last Updated: May 2026
Your Privacy Matters
At Sparklehub Cleaning Services Ltd, we value the trust you place in us when you contact us, request a quotation, book our services, or visit our website. We are committed to protecting your personal information and handling it responsibly, lawfully, and transparently.
This Privacy Notice explains what personal information we collect, why we collect it, how we use it, who we share it with, how long we keep it, and the rights you have under UK data protection law.
By using our website or engaging our services, you acknowledge the practices described in this Privacy Notice.
Who We Are
Sparklehub Cleaning Services Ltd is the Data Controller responsible for the personal information collected through our website and business operations.
Company Details
Company Name
Sparklehub Cleaning Services Ltd
Company Registration Number
17189928 (Registered in England & Wales)
Registered Office
66 Paul Street, London, England, EC2A 4NA
ICO Registration Number
00013927351
Data Protection Contact
Nnamdi Godwin Okeke (Director)
Information We Collect
The type of information we collect depends on how you interact with us.
Customers and Prospective Customers
When you request a quotation or use our cleaning services, we may collect:
- Full name
- Business name (where applicable)
- Job title (where applicable)
- Email address
- Telephone number
- Property address
- Access arrangements for the property
- Information about the property’s layout and condition
- Health or accessibility requirements relevant to delivering our services safely
- Billing and payment information
- Copies of invoices
- Communication records
- Customer feedback
- Complaint records
- Service history
Website Visitors
When you browse our website, we may collect:
- IP address
- Browser type
- Device information
- Operating system
- Pages visited
- Time spent on pages
- Website navigation
- Contact form submissions
- Quote requests
- Cookie information
- Website analytics
How We Use Your Information
We use your information to:
- Respond to enquiries
- Prepare quotations
- Schedule appointments
- Deliver cleaning services
- Manage customer accounts
- Process payments
- Issue invoices
- Communicate with you
- Improve our services
- Resolve complaints
- Maintain website security
- Improve website performance
- Meet our legal obligations
Our Legal Basis for Processing
Under UK GDPR, every use of personal information must have a lawful basis.
We rely on:
Performance of a Contract
To:
- Provide cleaning services
- Arrange appointments
- Prepare quotations
- Manage bookings
- Process payments
Legal Obligation
To comply with:
- HMRC requirements
- Companies Act 2006
- Employment legislation
- Other applicable UK laws
Legitimate Interests
To:
- Operate our business efficiently
- Improve customer service
- Secure our systems
- Prevent fraud
- Maintain customer relationships
- Operate our website
- Send service updates
Where we rely on legitimate interests, we carefully balance our business needs against your rights and freedoms.
Consent
We ask for your consent when required, including for:
- Marketing emails to prospective customers
- Non-essential website cookies
- Promotional communications where required by law
You may withdraw your consent at any time.
Vital Interests
In limited circumstances, we may process personal information where it is necessary to protect someone’s life or safety.
Marketing Communications
If you are an existing customer, we may occasionally send information about similar services that may interest you, where permitted by UK law.
Every marketing email includes a simple way to unsubscribe.
If you are not yet a customer, we will only send marketing communications if you have given your consent.
We respect your marketing preferences and maintain a suppression list to ensure we do not contact individuals who have opted out.
Who We Share Your Information With
We only share personal information where necessary.
Recipients may include:
- Our cleaning staff and approved subcontractors
- Professional advisers
- Accountants
- Insurance providers
- Banks and payment processors
- Secure cloud storage providers
- IT service providers
- HMRC
- Companies House
- Information Commissioner’s Office
- Law enforcement agencies where required by law
- A successor organisation if the business is sold or restructured
We never sell your personal information.
We never allow third parties to use your information for their own marketing.
International Transfers
Most of your information is processed within the United Kingdom.
Where our cloud service providers store or process information outside the UK, we ensure that appropriate safeguards are in place, including:
- UK Adequacy Regulations
- UK International Data Transfer Agreement (IDTA)
- UK Addendum to the Standard Contractual Clauses (SCCs)
These safeguards help ensure that your personal information receives a level of protection that is not materially lower than that required under UK law.
How Long We Keep Your Information
We only keep personal information for as long as necessary.
Our standard retention periods include:
| Information | Retention Period |
|---|---|
| Quotation enquiries | 12 months |
| Customer records | Duration of the relationship plus 6 years |
| Site files and risk assessments | Contract duration plus 6 years |
| Accounting records | 6 years from the end of the relevant tax year |
| Complaint records | 6 years after closure |
| Marketing preferences | Indefinitely (to honour opt-out requests) |
| Website analytics | Up to 26 months |
Where legal obligations require longer retention, we will comply with those requirements.
Your Rights
You have the right to:
- Be informed
- Access your personal information
- Correct inaccurate information
- Request deletion where applicable
- Restrict processing
- Object to processing
- Data portability
- Withdraw consent
- Object to direct marketing
- Not be subject to solely automated decision-making (we do not make decisions based solely on automated processing)
Exercising Your Rights
If you would like to exercise any of your rights, please contact us using the details provided in this Privacy Notice.
We aim to respond within one month of verifying your identity. If a request is particularly complex or you make multiple requests, we may extend the response period by up to two additional months, in accordance with UK GDPR, and will let you know if this applies.
Complaints
If you have concerns about how we use your personal information, please contact us first so we have the opportunity to resolve your concerns.
If you remain dissatisfied, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO).
Information Commissioner’s Office
Website: https://ico.org.uk
Telephone: 0303 123 1113
Cookies
Our website uses cookies to improve functionality, enhance user experience, and analyse website performance.
Strictly necessary cookies are used automatically because they are essential for the operation of the website.
Analytics, performance, and marketing cookies are only placed on your device after you have provided your consent through our cookie banner. You can change your cookie preferences at any time using the Cookie Settings link available in our website footer.
Changes to This Privacy Notice
We review this Privacy Notice regularly and update it whenever there are changes to our business practices, technology, or legal obligations.
Where changes are significant, we will notify customers through our website or by email where appropriate.
The latest version of this Privacy Notice will always be published on this page.